How it works

Browse the website, once you find something that you love, select your size and the rental period along with the delivery date and add to your bag.

We recommend  that the delivery date is for 2 days before your event. 

When your outfits arrive please try them on - keeping the  tag  which states 'Sorry if you remove me you cannot return me'.

Only remove the tag once you have decided to wear the outfit for your event.

We hope you love your outfit but if you don’t and need to exchange the item or return it for rental credit then please get in touch with Please note we only give rental credit for one unworn item per order.

We absolutely love seeing your gorgeous photos so please tag us - @timelesslondon__ - to be featured on our Modelled By You page.

Our usual order packaging is resealable and will contain a returns label. Once you have worn your outfits please place them inside the returns bag and seal it. When you need to return your rentals, please place them back in the suit carrier, seal and place the returns label in the front pouch on the outside of the carrier. You do not need to wash any of the clothes - we do that for you.

Please ensure that your return has been dropped off at the Post Office on or before midday on your designated return date. You can find information on your return date in the My Account section and also on your confirmation email. You must keep your proof of postage receipt - this is to ensure you are not unfairly charged in cases where Royal Mail have lost the items.

We love to hear your feedback - so we can make sure we are always improving - please do leave us a review if you have time.

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